Privacy Policy

Effective Date: 19/06/2025

At The Children’s Physio Exmouth, protecting your privacy and your child’s personal information is very important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our physiotherapy services.

1. Information We Collect

We may collect the following types of personal data:

  • Personal details: such as your name, contact information, date of birth, and address.

  • Health information: including medical history, diagnosis, treatment plans, and progress notes relevant to physiotherapy care.

  • Appointment information: scheduling, cancellations, and payment details.

  • Communication records: emails, phone calls, and messages related to your care or enquiries.

2. How We Use Your Information

We use your information to:

  • Provide physiotherapy assessment, treatment, and care tailored to your child’s needs.

  • Communicate with you about appointments, treatment plans, and follow-ups.

  • Manage billing, payments, and insurance claims (if applicable).

  • Comply with legal, regulatory, and professional obligations.

  • Improve our services and respond to feedback or complaints.

3. How We Store and Protect Your Data

  • Your information is stored securely, both electronically and in paper form.

  • We use password-protected systems and encrypted devices to protect electronic records.

  • Access to your data is limited to Emily Farah and authorised staff involved in your care.

  • We retain your records in line with professional guidelines and legal requirements.

4. Sharing Your Information

  • We will not share your personal information with third parties without your consent, except where required by law (e.g., safeguarding concerns) or to support your care (e.g., with your GP or other healthcare professionals, only with your permission).

  • If referrals or reports are needed, we will discuss this with you beforehand.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal data we hold about you and your child.

  • Request correction or deletion of inaccurate or incomplete data.

  • Restrict or object to certain processing of your data.

  • Withdraw consent at any time (without affecting care already provided).

  • Request data portability, where applicable.

6. Cookies and Website Use

If you use our website, please note:

  • We may collect limited data through cookies to improve user experience (e.g., remembering preferences).

  • No personal or medical data is collected via cookies.

  • You can disable cookies in your browser settings if you prefer.

7. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Emily Farah
The Children’s Physio Exmouth
Email: childrensphysioexe@gmail.com