Terms & Conditions

Please read the following terms and conditions carefully before booking an appointment. By accessing services from The Children’s Physio Exmouth, you agree to the terms outlined below.

1. Appointments

  • Appointments are provided as home visits within Exmouth and surrounding areas.

  • The initial assessment usually lasts up to 60 minutes, and follow-up sessions are typically 45 minutes depending on your child’s needs.

  • Please ensure a quiet, safe, and suitable space is available for the session.

2. Cancellations and Missed Appointments

  • We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.

  • Cancellations made with less than 24 hours’ notice, or missed appointments, may be charged at the full session rate.

  • Exceptions may be made for illness or emergencies—please contact us as soon as possible.

3. Payment

  • Payment is due on the day of the appointment unless otherwise agreed in writing.

  • Payment can be made by bank transfer or cash.

  • If you require a receipt for insurance purposes or reimbursement, please inform us at the time of your visit.

  • Any outstanding balances must be paid before future appointments can be scheduled.

4. Consent

  • By attending appointments, you agree to receive treatment as recommended by our qualified physiotherapist.

  • We will always explain the nature and purpose of treatment beforehand. You have the right to ask questions, seek clarification, or decline any part of the treatment plan.

  • For children under 16, a parent or legal guardian must be present at all appointments.

5. Data Protection and Confidentiality

  • Your personal data and your child’s medical information will be handled in accordance with GDPR.

  • Information will not be shared without your consent unless legally required or in the case of safeguarding concerns.

6. Reports and Communication

  • A written summary or report can be provided upon request. Additional charges may apply for detailed reports, school letters, or onward referrals.

  • Communication with other professionals (e.g. GPs, NHS therapists, school staff) will only occur with your written permission.

7. Clinical Standards

  • All treatment is provided by Emily Farah (BSc Hons, MCSP, MAPCP, HCPC registered), a qualified physiotherapist.

  • As a dual NHS and private practitioner, Emily follows current best practices, evidence-based guidance, and professional regulatory standards.

8. Complaints

  • We are committed to providing high-quality care. If you have any concerns or complaints, please contact Emily directly in the first instance. We aim to resolve all matters promptly and professionally.